Business Process Outsourcing (BPO) market has been a reality for decades. Many of the core functions of a corporation, such as information technology, retirement and payroll processing, have been outsourced. We are one of the leading call centers in India, belief in innovations and learning "the transfer of management and execution of one or more of a company's ongoing learning processes or the entire learning and education function to an external services company. RCI Webs serves the finest and well-known US based clients. We have provided excellent BPO outsourcing services in India according to their business needs resulting into benefits up to 80% savings over their current costs.

We are specializing in all forms of call center outsourcing services. It includes outbound call center services and inbound call center services. Our focus on offshore process optimization helps our clients to reduce costs while transforming their operations for sustainable benefit. We focus on complimenting offshore call center outsourcing with internal improvements that increase the efficiency and profitability of our clients organizations.

Our outbound call center services have specialization in lead Generation, appointment Scheduling, Research Surveys, Debit Collection, Credit card verification, Telemarketing call center. Our Inbound call center services offers 0rder Taking Services, Call Center Technical support, Customer Service, Help Desk & Answering service.

Benefits of BPO Services:

• An important aspect of business process outsourcing is its ability to free corporate executives from some of their day-to-day process management responsibilities.
• BPO Services can reallocate their resources, reengineer process and capture new efficiencies.
• BPO Services providing 24x7 services for the benefits of clients.
• BPO Services reduces cost and overall expense and there by increasing profits.
• BPO Services also enables you to make fewer capital investments.
• BPO Services allows your organizations to focus on your core business and they are taking care of your back office business.
• BPO Services improve productivity and operational efficiencies.

Outbound Call Center Services

The calls that are made by a company representative out to customers belong to outbound call center services. Outbound call center calls services are mainly telemarketing calls.

Technological solutions, good programs, experience and excellent customer services are the key for the success of Outbound Call Center.

The outbound call center facilities use systematic call management systems to attend the calls of customers and transfer them to a designated marketing representative who is responsible and trained for the specific client application.

The outbound clients get cost-effective results based on production and management processes. The key to success of outbound call center is an understanding the business.

The qualified personnel are employed in the outbound call centers to excel the services and ensure the success of programs.

RCI Webs have got a robust infrastructure to manage campaigns for our clients. RCI Webs can manage a broad range of outbound services for clients across various industry segments. We facilities are equipped with latest call centre technologies like CTI, Soft Phone, Predictive dialer software, ACD, IVR and Fax on Demand, Voice logging and call blending.

RCI Webs have the expertise to set up and manage large outbound call center operations. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc. It is now your one stop call centre for your Outbound Telemarketing, Customer support, Help Desk, Lead generation, Technical support, Web site promotion, Email Marketing campaigns, Fax Broad Casting and Data entry. Relax we are here for you !

Inbound Call Center Services

International companies are discovering the benefits of inbound call center solutions to India for quality service, cost savings and competitive advantage.

RCI Webs has proven its capability in providing excellent inbound call center services to global clients in the real estate, travel, airlines, banking and financial services industries among others.

Quality of inbound call center can be easily monitored with tools that allow for complete inbound voice process visibility and control.

The technologies used in inbound call center service providers are very much advanced. They have best technologies like ACD, IVR, Fax, Call Blending etc. for better customer satisfaction.

Outsourcing inbound call center services

Call centers are providing additional services to its customers without taking the focus off its core business. Utilizing the services of an inbound call center, adding more services through an inbound call center and increasing the sales effort through inbound call center are some of the ways.

Services offered by inbound call center

The Inbound call centers services are providing 24×7 customer support and technical support services to global clients. Inbound call center services help a company to attain its business objectives. Inbound call center services in RCI Webs includes Technical Support, Directory Inquiry, Secretarial Assistance, Lead Qualification, Help Desk Solution, Payment collection, Travel Booking and much more.

Inbound call center services will provide customer support needs to your business and give you confidence that your calls are answered properly when you are not in the office.

Benefits of inbound call center services

Benefits of an inbound call center Services are

• Increased sales and profits.
• Reduced costs per sale.
• More immediate feedback.
• Remote call monitoring.
• Enhanced reporting capabilities.
• Maximum phone productivity.
• Better customer retention and much more.

Advantages of Outsourcing to an Inbound Call Center

An inbound call center service offer good communication services which are specifically designed to capitalize the efficiency of your marketing efforts or to be a part of your technical support team.

The call center will help to build strong, successful, long-lasting relationships with your customers.

Medical Transcription Services

NATURE OF WORK

Medical transcriptionists listen to dictated recordings made by physicians and other healthcare professionals and transcribe them into medical reports, correspondence, and other administrative material. They generally listen to recordings on a headset, using a foot pedal to pause the recording when necessary, and key the text into a personal computer or word processor, editing as necessary for grammar and clarity. The documents they produce include discharge summaries, history and physical examination reports, operative reports, consultation reports, autopsy reports, diagnostic imaging studies, progress notes, and referral letters. Medical transcriptionists return transcribed documents to the physicians or other health care professionals who dictated them for review and signature, or correction. These documents eventually become part of patients' permanent files.

THE REQUIREMENTS

To understand and accurately transcribe dictated reports into a format that is clear and comprehensible for the reader, medical transcriptionists must understand medical terminology, anatomy and physiology, diagnostic procedures, pharmacology, and treatment assessments. They also must be able to translate medical jargon and abbreviations into their expanded forms. To help identify terms appropriately, transcriptionists refer to standard medical reference materials-both printed and electronic; some of these are available over the Internet. Medical transcriptionists must comply with specific standards that apply to the style of medical records, in addition to the legal and ethical requirements involved with keeping patient information confidential.

Experienced transcriptionists spot mistakes or inconsistencies in a medical report and check to correct the information. Their ability to understand and correctly transcribe patient assessments and treatments reduces the chance of patients receiving ineffective or even harmful treatments and ensures high-quality patient care.

In addition to understanding medical terminology, transcriptionists must have good English grammar and punctuation skills, as well as proficiency with personal computers and word processing software. Normal hearing acuity and good listening skills also are necessary. Employers require applicants to take pre-employment tests and usually prefer individuals with experience. With experience, medical transcriptionists can advance to supervisory positions, home-based work, editing, consulting, or teaching.

RCI Webs PVT. LTD.

RCI Webs offers quality transcription services integrated with database application with special emphasis on the following.

Accuracy:

Assured accuracy of over 98.5 %.

Turnaround Time:

A committed team works on your account to assure 12-hour turnaround or STAT.

Security:

Through confidentiality contracts, encryption technology, & dedicated data lines, we adhere to highest confidentiality standards.

Specialties:

Our transcriptionists can transcribe documents in all specialty branches viz. Radiology, Pathology, ENT, Surgery & Allied Medicine, Allied Obstetrics & Gynecology, Ophthalmology, Oncology & Nuclear Medicine, Psychiatry, etc. The types of reports handled by us include History & Physical (H&P), Follow-up Note, Chart Note, Operative Report, Consultation Letter, Office Note, Radiology Report, Discharge Summary, SOAP Note.

Flexibility:

With a Head - Client Servicing working on client satisfaction and understanding the individual needs of the clients, we are able to provide valuable services. Besides consistency is maintained as dedicated team of transcriptionists/editors work for each client. Thus their understanding the speech and area of specialty of the doctor keeps on improving.

Cost:

We provide Quality Services at a very competitive rate.